Refund Policy

This policy applies to orders placed through ShirtMap checkout. Your confirmation email will have a ShirtMap order number, like SM-1042. If you found a business on ShirtMap but bought from their own website, social page, or store, that purchase is between you and the business, and their refund policy applies.

1. Who Handles Refunds

Purchases on ShirtMap are made directly from the selling business, and refunds are issued by the selling business. Your order confirmation email includes the business's contact information and your order number. Start there.

2. Refund Window

Refund requests should be made within 30 days of delivery. This window is a ShirtMap minimum: individual businesses may choose to accept requests for longer, but not shorter. Contact the selling business with your order number and the reason for the request.

3. Standard Refunds

For standard refunds (for example, a change of mind), the refund amount is the purchase price less the non-refundable payment processing fees (approximately 3% of the order total). Payment processors do not return their fees when a charge is refunded, and this cost is passed on rather than absorbed into prices for everyone.

4. Full Refunds

You are entitled to a full refund, with no fee deduction, if:

• The item arrived damaged or defective
• You received the wrong item, size, or design
• Your order never shipped or never arrived

5. Returning the Item

Whether an item needs to be sent back, and who pays for return shipping, is decided by the selling business. Some businesses will simply refund you and let you keep the item, especially on smaller orders. If the business does ask for the item back, they will provide return instructions, and your refund may be released once the return is delivered. Ask the business about their return preference when you request the refund.

6. Shirts Printed by Our Production Partner

Some shirts are printed for you individually when you order them. On these, the shirt page says "Sold by ShirtMap. Printed and shipped by our production partner," and ShirtMap handles the order directly rather than a selling business.

Because nothing is made until you buy it, these shirts are not returnable and there is no restocking. What we do instead:

• Damaged, misprinted, or the wrong item. Contact us within 30 days of delivery through our contact form with your order number and a photo of the problem. We will reprint and reship it at no cost to you, or refund you if you prefer. Nothing needs to be mailed back.
• Never arrived. Same window, same process. Contact us and we will make it right.
• Wrong size or color chosen at checkout, or a change of mind. These are not covered, because the shirt was made specifically for your order. Please check the size chart before ordering.

7. How Refunds Are Paid

Refunds are issued to your original payment method through Stripe and typically appear within 5-10 business days, depending on your bank.

8. If You Can't Reach a Resolution

If you have contacted the selling business and cannot resolve the issue, reach out through our contact form with your order number and we will try to help.

9. Changes

We may update this Refund Policy from time to time. The policy shown at the time of your purchase applies to that purchase.